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Assertiveness

This course aims to provide an insight into how to communicate effectively by identifying assertive behaviour, its benefits and effects, and how to develop the skills needed to employ assertive behaviour in the workplace to achieve positive results. PLEASE NOTE: This course is not available on the open schedule and can only be booked as a closed course for individual organisations.

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Certification:

College Certificated

Duration:

One day course
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Who is this course for?

This course would benefit all levels of staff within an organisation seeking to build assertive communication.

What qualifications will I gain?

College Certificate of Attendance.

What will I learn on the course?

At the end of the course you will be able to:

  • Recognise assertive behaviour and how it differs from other types of behaviour
  • Identify assertiveness skills and know how to use them
  • Practise assertiveness to improve performance in the workplace
  • Deal with difficult situations more skilfully
  • Say no whilst retaining favourable working relationships
  • Create more win:win situations in your life

Application Information

What further course options are available?

Expand your knowledge and skills and book on to the following related courses:

  • Negotiation Skills
  • Courageous Conversations

How will this help my career?

This course would benefit all levels of staff within an organisation seeking to build assertive communication.

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