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Courageous Conversations

Being able to deal with difficult conversations effectively is an essential business skill that is invaluable in maintaining good relationships. People are often concerned about having a difficult conversation because they're worried the other person might react defensively to what they've got to say. Disagreements don't disappear when they're ignored. They need to be dealt with in an appropriate way that achieves the desired result and keeps the relationship intact.

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Certification:

College Certificated

Duration:

  • One day course
  • Carnegie Conference Centre
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Who is this course for?

This course is for staff at all levels seeking to build confidence and strategies to hold difficult conversations.

What qualifications will I gain?

College Certificate of Attendance.

What will I learn on the course?

  • Confidence and skills in having courageous conversations
  • Effective communication
  • Strategies for dealing with conflict
  • Self-assessments and personal action plan

At the end of this course you will be able to:
  • Understand what is a courageous conversation
  • Understand the complexities of what is and what is not being said
  • Develop confidence in having courageous conversations
  • Develop confidence in giving specific feedback
  • Demonstrate these skills in real situations
  • Identify your project

Application Information

What further course options are available?

Please explore our range of training courses available on our website.

How will this help my career?

This course builds your confidence to handle difficult and challenging conversations.

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